Privacy Policy

Our Commitment to Your Privacy

At ThermalQuanTv, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our heating installation services. We understand the importance of maintaining your trust when handling your personal information and are dedicated to respecting your privacy choices.

Information We Collect

We collect information to provide better services to our customers and improve their experience with our heating installation solutions. The types of personal information we collect include:

  • Personal Identification Information: Name, address, telephone number, and other contact details you provide when requesting a quote, scheduling a heating system installation, or contacting our customer service.
  • Property Information: Details about your residential or commercial property relevant to heating installation services, such as property size, existing heating infrastructure, and insulation characteristics.
  • Service Preferences: Information about your heating needs, preferences for specific systems, and budget considerations to help us tailor our recommendations.
  • Website Usage Data: Information about how you interact with our website, including pages visited, time spent on the site, and navigation paths, which helps us improve our online presence.
  • Device Information: Technical data such as your IP address, browser type, device type, and operating system to optimize your browsing experience.

How We Use Your Information

ThermalQuanTv uses the collected information for various purposes, all aimed at improving our heating installation services and your experience with our company:

  • To provide and maintain our heating installation services
  • To process and fulfill your requests for quotes, consultations, or installations
  • To personalize your experience and deliver content and product offerings most relevant to your heating needs
  • To improve our website, products, services, and customer relationships
  • To develop new products, services, features, and functionality relevant to the Canadian heating market
  • To communicate with you, including for customer service, updates about your installations, and responses to your inquiries
  • To generate anonymized, aggregate data for internal and external use
  • To protect the security and integrity of our business and website
  • To comply with legal obligations and enforce our terms

Data Protection and Security

The security of your personal information is important to us. We implement appropriate technical, administrative, and physical safeguards designed to protect the information we collect. However, no security system is impenetrable, and we cannot guarantee the security of our systems with absolute certainty.

ThermalQuanTv takes the following measures to protect your data:

  • Secure data storage using industry-standard encryption technologies
  • Regular security assessments and vulnerability testing
  • Employee training on privacy and data security best practices
  • Access controls limiting data access to authorized personnel only
  • Regular data backup procedures to prevent data loss

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to our processing of your information
  • The right to data portability
  • The right to withdraw consent (where processing is based on consent)

Changes to This Privacy Policy

ThermalQuanTv may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services after the revised policy has been posted signifies your acceptance of the changes.